Terms and Conditions

### Terms and Conditions

#### 1. Introduction

Welcome to Silk Story, your destination for premium and affordable artwork. By accessing our website or purchasing our products, you agree to abide by these Terms and Conditions. If you do not agree, kindly refrain from using our services.

#### 2. Use of Website

- Users must ensure that all information provided is accurate and up-to-date.

- Unauthorized use of the website, including hacking or data theft, is strictly prohibited.

#### 3. Product Descriptions and Customization

- We strive to provide accurate descriptions of all products. However, slight variations in color or design may occur due to the nature of artistic work and digital display differences.

- Customization requests must be clearly communicated during the ordering process.

#### 4. Pricing and Payments

- All prices are displayed in Indian Rupees, INR, and include applicable taxes unless stated otherwise.

- Payments must be made in full before orders are processed. We accept Credit-debit cards and upi.

#### 5. Shipping and Delivery

- We deliver across India. Shipping costs and timelines are provided at checkout.

- Silk Story is not responsible for delays caused by courier services or unforeseen circumstances.

- Ensure the shipping address is accurate. Any re-delivery due to incorrect details may incur additional charges.

6. Replacement Policy

- No returns or refunds are allowed.

- Replacements are offered only for defective or damaged items.

- To request a replacement:

- Notify us within 48 hours of delivery with proof (clear photos/videos of the defect).

- Replacements are subject to inspection and approval by our team.

- Items must be returned in their original packaging.

#### 7. Intellectual Property

- All content, including images, designs, and text, is the intellectual property of Silk Story. Reproduction or redistribution without permission is prohibited.

#### 8. Limitation of Liability

- Silk Story is not liable for minor variations in product appearance or damages caused during improper handling after delivery.

- Liability for defective products is limited to replacement.

#### 9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on data collection and use.

#### 10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance.

#### 11. Contact Us

For questions or concerns, reach out to us at:

- Email: support@silkstory.shop

- Phone: 8956061905