Privacy Policy

### Privacy Policy

Effective Date: 5 jan 2025

At Silk Story, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, or products.

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#### 1. Information We Collect

We may collect the following types of personal information:

- Personal Details: Name, email address, phone number, billing/shipping address.

- Transaction Data: Payment details (processed securely through third-party services), order history, and preferences.

- Technical Data: IP address, browser type, device information, and cookies to improve user experience.

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#### 2. How We Use Your Information

We use your data to:

- Process and deliver your orders, including customization requests.

- Communicate about your orders, replacements, and updates.

- Improve our website, products, and services based on your feedback.

- Send promotional offers, newsletters, and updates with your consent.

- Comply with legal obligations and resolve disputes.

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#### 3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

- Service Providers: Logistics partners, payment processors, or customer support tools to fulfill orders or improve services.

- Legal Authorities: If required by law to comply with legal processes or to protect our rights.

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#### 4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

- Enhance your browsing experience.

- Analyze website traffic and user behavior.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

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#### 5. Data Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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#### 6. Your Rights

You have the right to:

- Access, update, or delete your personal information.

- Opt-out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

- Request a copy of the personal data we hold about you.

To exercise your rights, please contact us at support@silkstory.shop

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#### 7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing your data.

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#### 8. Updates to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

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#### 9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

- Email: support@silkstory.shop

- Phone: 8956061905